Terms and Conditions
Terms and Conditions
These Terms and Conditions (“Terms”) apply when you use services provided by COMPANY (“XLNT AS”). Please be aware that the services we offer are supported by infrastructure and mobile services provided by XLNT AS (“Patrimon”). As part of this partnership, certain aspects of our service are governed by Patrimon’s terms, which are outlined below.
By using our services, you acknowledge and accept the Terms and Conditions set forth by both COMPANY and XLNT AS, where applicable. This includes mobile services, infrastructure management, and any additional services that are integrated into your experience with COMPANY. We encourage you to review the full Terms carefully.
GENERAL TERMS AND CONDITIONS OF XLNT AS
Effective Date: DATE
Company information: XLNT AS
Corporate ID: 14506312
Kesklinna linnaosa, Tatari tn 64, 10134
Website: www.simecho.com
Email: contact@simecho.com
1. General Overview
1.1 Scope
These General Terms and Conditions (“Terms”) apply to the mobile services provided by XLNT AS (“Patrimon”) to consumers and businesses (“Customer”). The services include, but are not limited to, voice, data, messaging, international roaming solutions, and other mobile hosting services. Specific service details are outlined in individual agreements and service descriptions available on www.simecho.com.
1.2 Agreement Formation
An agreement (“Agreement”) between Patrimon and the Customer is established when Patrimon confirms the Customer’s order or when the Customer begins using the services. The Agreement consists of the order confirmation, service description, and current price list.
1.3 Consumer Right of Withdrawal
If the Agreement is concluded remotely (e.g., via online or telephone order), private consumers are entitled to a right of withdrawal under the Swedish Distance and Doorstep Sales Act (2005:59). Details on this right will be provided to the Customer upon order confirmation.
2. Provision of Services
2.1 Service Delivery
Patrimon provides services through mobile networks owned or operated by third-party providers. Accessibility is defined in the Agreement or service description.
2.2 Professional Standards and Development
Patrimon delivers services professionally and in accordance with the Agreement. Service development may involve adjustments to improve quality, with minimal disruptions. If changes significantly impact performance, the Customer will be informed at least one (1) month in advance.
2.3 Subcontractors
Patrimon may engage subcontractors to fulfill obligations under the Agreement. However, Patrimon remains liable for the subcontractors’ performance.
2.4 Service Limitations
Due to technical constraints, certain services or equipment may not be available in all locations. Additional terms may apply for access to external networks.
3. Customer Rights and Responsibilities
3.1 Service Usage
The Customer agrees to use the service lawfully and per the Agreement. The Customer must not:
- Disrupt or damage Patrimon’s network or third parties;
- Engage in unauthorized mass communications or spam;
- Infringe on intellectual property rights or violate any laws.
3.2 Account Security
The Customer must securely store access credentials provided by Patrimon. Patrimon reserves the right to update credentials for operational or security reasons.
4. Payment Terms
4.1 Payment Obligations
The Customer must pay fees as per the price list. Fees for fixed services commence from the date of service activation. Payment methods are specified in the order process.
4.2 Late Payments
If payment is overdue, Patrimon reserves the right to charge late fees and statutory interest. Continued non-payment may result in service suspension.
4.3 Invoice and Currency
Payments must be made in the currency specified on the invoice. An invoice fee may apply, with prior notice of one (1) month.
5. Liability and Limitation
5.1 Service Performance
Patrimon strives to maintain service availability as per the Agreement. Disruptions will be addressed within a reasonable timeframe, and service credits may apply per the service-level agreement (SLA).
5.2 Limitation of Liability
Patrimon’s liability is limited to direct damages caused by negligence. Patrimon is not liable for indirect damages such as lost profits or third-party claims unless due to gross negligence or willful misconduct.
5.3 Force Majeure
Patrimon is not liable for delays or service interruptions due to events beyond its control, including but not limited to natural disasters, government actions, or labor disputes.
6. Amendments and Termination
6.1 Amendments to Terms
Patrimon may update these Terms with prior notice, effective no earlier than one (1) month from notification.
6.2 Termination by Customer
The Customer may terminate the Agreement with one (1) month’s notice. Fixed-term contracts terminate at the end of the term unless otherwise agreed.
6.3 Termination by Patrimon
Patrimon may terminate the Agreement immediately if the Customer breaches its obligations or if required for security or legal reasons.
6.4 Dispute Resolution
Disputes shall be resolved in Swedish courts under Swedish law.
7. Service Maintenance and Troubleshooting
7.1 Service Interruptions
Patrimon may limit service availability for maintenance or technical adjustments and will strive to notify the Customer in advance.
7.2 Customer Support
The Customer may contact Patrimon’s support team for technical issues. Patrimon is responsible for resolving faults caused by its infrastructure but not for third-party network issues or Customer equipment faults.
XLNT AS
Org. No: 4335213
Nordlandsvegen 29B, 7512 Stjørdal
Email: contact@simecho.com
Website: www.simecho.com